Refund policy

Effective Date: October 17, 2026

Gfiltershop offers a 30 calendar days return window for eligible home and garden décor products purchased through https://www.gfiltershop.com. We accept returns for both defective and non-defective items, including change-of-mind returns, under the conditions explained below.

This policy applies to orders delivered within the United States.

1. Return Window

Customers may request a return within 30 calendar days of delivery.

To start a return, email support@gfiltershop.com with your order number and product details. Please obtain return authorization and instructions before sending any item back.

2. Return Eligibility

For a standard return, items must:

  • Be unused, uninstalled, and in their original condition.

  • Include the original packaging.

  • Include all supplied parts, components, and accessories.

  • Have a return request submitted within 30 calendar days of delivery.

Eligible returns include changes of mind, incorrect selections, and other qualifying return requests.

The same standard return conditions apply across our home and garden décor catalog, including wall décor, vases, planters, and outdoor decorative items.

3. Non-Returnable Items

Standard returns are not accepted for:

  • Products that have been used or installed.

  • Items altered or modified after delivery.

  • Products damaged after delivery through misuse, accidental damage, or improper handling.

  • Items missing required original packaging, parts, or accessories.

There are no additional product-category exclusions from our standard return policy.

These conditions do not restrict applicable legal rights or remedies for products received damaged, defective, incorrect, or incomplete.

4. Damaged, Defective, Incorrect, or Incomplete Orders

If an item arrives damaged, defective, incorrect, or with missing components, please contact us within 7 business days of delivery.

Include:

  • Your order number.

  • A brief description of the issue.

  • Clear photos or videos showing the problem, where helpful.

  • Photos of the packaging if damage occurred during delivery.

This process also applies to fragile items, including mirrors, ceramic vases, and other decorative products.

Gfiltershop will review the issue and provide instructions for an appropriate refund, replacement, exchange, or other resolution.

Return shipping is free for eligible damaged, defective, or incorrectly delivered items.

The 7-business-day reporting period does not limit any rights available under applicable law.

5. Return Shipping and Fees

Return shipping is free for all eligible returns within the United States, including change-of-mind returns.

Once a return is authorized, Gfiltershop provides a prepaid shipping label and return instructions at no charge.

  • Return Shipping Cost: Free ($0)

  • Prepaid Return Label: Provided free of charge

  • Restocking Fee: None ($0)

  • Return Method: By mail

  • Return Authorization: Required

Eligible U.S. orders receive free original shipping, so there is no original outbound shipping charge to refund.

6. How to Return an Item

To return a product:

  1. Email support@gfiltershop.com within the return window.

  2. Provide your order number, product details, and reason for returning.

  3. Receive return authorization, a prepaid return label, and shipping instructions.

  4. Securely package the item with its original packaging and included components, as required for a standard return.

  5. Attach the provided label and send the package using the instructed shipping service.

Please do not send items without prior authorization.

For fragile or bulky décor items, follow the return packaging instructions provided by our support team.

7. Return Address

Authorized returns should be sent to:

Gfiltershop Returns

1209 Mountain Road Pl NE, STE N
Albuquerque, NM 87110
United States

Contact us before shipping any return so we can provide the correct prepaid label and return instructions.

8. Refunds

When a returned product is required, Gfiltershop will inspect it after receipt and notify you of the refund decision.

Approved refunds are processed within 10 business days after refund approval.

  • Refunds are issued to the original payment method.

  • No restocking fees are charged.

  • Eligible return shipping is free.

  • Banks and payment providers may require additional time to reflect the refund in your account.

If your refund has not appeared after the processing period and your payment provider's posting time, email support@gfiltershop.com for assistance.

9. Exchanges

Exchanges are available for eligible products, subject to product availability and the return conditions outlined above.

To request an exchange, contact support@gfiltershop.com with your order number and the details of the item you wish to exchange.

Our team will review your request and provide the appropriate instructions.

10. Order Cancellations

Customers may request cancellation within 24 calendar hours of placing an order, provided processing has not started. Please contact support@gfiltershop.com promptly. Once an order has shipped, the applicable return process applies. Statutory cancellation and refund rights remain unaffected.

11. Contact Information

For assistance with returns, refunds, damaged items, or exchanges, contact:

Gfiltershop

Email: support@gfiltershop.com

Phone: +1 (575) 378-3873

Business and Return Address:
1209 Mountain Road Pl NE, STE N
Albuquerque, NM 87110
United States

Website: https://www.gfiltershop.com

Customer Support Hours: Monday–Friday, 9:00 AM–5:00 PM Mountain Time (MT)

Live Chat: Available on our website

Contact Form: Available on our website

Response Time: Within 24 business hours