Order Cancellation Policy

Effective Date: October 17, 2026

Gfiltershop allows customers to request order cancellations within 24 calendar hours of placing an order, provided order processing has not started. This policy explains cancellation eligibility, request procedures, order changes, and refunds.

This policy applies to orders placed through https://www.gfiltershop.com.

1. Cancellation Window

Cancellation requests must be submitted within 24 calendar hours after order placement and before processing begins.

An order is no longer eligible for standard cancellation if it has:

  • Entered processing or packing.

  • Been handed over to a shipping carrier.

  • Already shipped.

Orders may enter processing before the 24-hour period ends. We recommend contacting us immediately if you need to cancel.

These conditions do not limit cancellation rights available under applicable law.

2. How to Cancel an Order

To request cancellation, email support@gfiltershop.com or contact us through our website's live chat.

Please provide:

  • Your order number.

  • The name associated with your order.

  • The email address used at checkout.

  • A clear request to cancel the order.

Our customer support team will check your order status and confirm whether the cancellation has been completed.

Submitting a request does not itself confirm cancellation.

3. Refunds for Canceled Orders

When a paid order is successfully canceled, Gfiltershop refunds the applicable amount to the original payment method.

Refund Processing Time: Within 10 business days after cancellation approval, or sooner when required by applicable law.

  • No cancellation fee is charged.

  • Standard shipping is free, so there is no original shipping charge to deduct.

  • Your bank or payment provider may require additional time to display the refund.

If applicable law requires a faster refund, the legally required deadline takes priority.

4. Orders Already Shipped

Orders that have already shipped cannot be canceled through our standard pre-shipment cancellation process.

After delivery, eligible products may be returned under our Refund & Return Policy.

Our return terms include:

  • Return Window: 30 calendar days after delivery.

  • Return Shipping: Free for eligible U.S. returns.

  • Prepaid Return Label: Provided at no charge.

  • Restocking Fee: None ($0).

Return authorization and applicable eligibility conditions must be followed.

5. Order Modifications and Address Changes

If you need to change an item, update order details, or correct your shipping address, contact support@gfiltershop.com as soon as possible.

Modification requests can be accommodated before processing begins. Changes cannot be guaranteed once processing or shipment has started.

Please include your order number and the correct information in your request.

6. Delayed Shipments and Legal Cancellation Rights

If Gfiltershop cannot ship an order within the applicable promised shipping period, we will provide the cancellation or delay-consent options required by law.

Where a customer is legally entitled to cancel because of a shipping delay, the standard 24-hour cancellation window does not apply.

Refunds required by law will be processed within the applicable statutory deadline.

7. Contact Information

For cancellation requests, order modifications, or refund assistance, please contact:

Gfiltershop

Email: support@gfiltershop.com

Phone: +1 (575) 378-3873

Business Address:
1209 Mountain Road Pl NE, STE N
Albuquerque, NM 87110
United States

Website: https://www.gfiltershop.com

Customer Support Hours: Monday–Friday, 9:00 AM–5:00 PM Mountain Time (MT)

Live Chat: Available on our website

Contact Form: Available on our website

Response Time: Within 24 business hours